Overview

Our Patient Registration Specialist pre-registers and registers patients of Memorial Care - Urgent Care. This role also schedules patients for procedures and tests at Memorial Health facilities. In this role you will collect accurate patient demographic and billing information in a timely manner. This position serves as a liaison between ancillary departments and other Patient Access Services areas.

• Full-Time
• 8:00AM - 4:30PM
• Monday - Friday
• Weekends: N/A 

Qualifications

Education:

High School Graduate or equivalent required.

Experience:

One year customer service experience preferred. Previous clerical, medical terminology, medical office, registration or billing experience preferred.

Word processing/computer application experience and knowledge desired.

Other Knowledge/Skills/Abilities:

• Minimum typing skill of 40 WPM preferred.
• Demonstrates excellent interpersonal and communication skills.

Demonstrates ability to work independently.

Responsibilities

• Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.

• Effectively perform general clerical/administrative functions.

• Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.

• Pre-register and register all types of patients in multiple software systems.

• Demonstrates an ability to be flexible, organized and function well in stressful situations.

• Maintains a professional demeanor in respect to patients and fellow employees.

• Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.

• Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.

• Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.

• Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.

• Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.

• Ensures accurate documentation of patient information.

• Responsible for checking and re-stocking supplies as needed.

• Participates in performance improvement activities for the department and organization.

• Adheres to all HIPAA guidelines and patient confidentiality policies.

• Completes annual educational and training requirements.

• Promotes the mission, vision, and goals of the organization and department.

• Performs other related work as required or requested.